DBLA sound

Refund Policy – DBLA Sound

Thank you for shopping at DBLA Sound. Our top priority is to provide you with high-quality products tailored to your needs. If, for any reason, you are not completely satisfied with your purchase, please review our refund policy below.

1. Return Period

You have 14 calendar days from the date of receipt of your order to request a refund.

2. Refund Eligibility Criteria

To be eligible for a refund:

  • The product must be unused, in perfect condition, and in its original packaging (including all accessories, cables, manuals, etc.).

  • You must provide proof of purchase (order number or receipt).

  • The product must not be damaged due to improper installation, accident, or misuse.

3. Non-Refundable Items

We cannot refund:

  • Products that have been used or damaged after receipt.

  • Products returned more than 14 days after delivery.

  • Products that have been modified without authorization.

4. Return Process

To initiate a return, please contact us at designdbla@gmail.com with your order number and a description of the issue. Once your request is approved, we will send you return instructions.

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g. defective or incorrect product).

5. Inspection & Refund

Once the product has been returned and inspected, you will receive an email notifying you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 7 to 14 business days.

6. Warranty

All our products are covered by a 6-month warranty against manufacturing defects. This does not cover damage caused by normal wear and tear, accidents, or misuse.

7. Contact

For any questions about our refund policy, please contact us:

DBLA Sound

Dubai, United Arab Emirates

📧 Email: designdbla@gmail.com

📞 Phone: +33 6 95 97 06 20

Terms and Conditions of Sale (T&Cs)

1. Company Information

Company name: DBLA Sound – FZCO

Address: DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, UAE

Trade license number: 63083

Contact: designdbla@gmail.com | +33 6 95 97 06 20

2. Purpose

These T&Cs govern the sale of electronic products, including motorcycle stereo speakers, offered by DBLA Sound through its website.

3. Products

DBLA Sound offers products that comply with applicable regulations in the UAE. Each product includes a detailed description. Product photos are for illustrative purposes only and are not contractually binding.

4. Orders

Orders are placed online through the website. DBLA Sound reserves the right to cancel or refuse any order from a customer involved in a previous payment dispute.

5. Pricing

Prices are displayed in UAE Dirhams (AED) and include all applicable taxes (TTC), including the 5% VAT in accordance with UAE tax regulations.

6. Payment

Payments are processed securely online via approved payment gateways certified by the Central Bank of the UAE. Payment data is encrypted and secured.

7. Delivery

Products are shipped to the address provided by the customer at the time of ordering. Delivery times are estimated between [X] and [Y] business days.

DBLA Sound is not responsible for delays caused by the carrier.

8. Right of Withdrawal and Returns

In accordance with UAE law:

  • Customers have 14 calendar days from the date of receipt to exercise their right of withdrawal.

  • Products must be returned unused, in original condition, and in original packaging.

  • Return shipping costs are the responsibility of the customer, unless the item is defective or the error is attributable to DBLA Sound.

9. Warranty

All products are covered by a 6-month legal warranty against manufacturing defects, in accordance with applicable UAE laws. This warranty does not cover damages caused by misuse or improper installation.

10. Liability

DBLA Sound cannot be held liable for indirect damages that may result from the purchase of its products.

11. Personal Data

Customer data is collected and processed to manage orders and customer relations, in accordance with UAE data protection laws. Customers have the right to access, correct, or delete their data.

12. Intellectual Property

All content on the DBLA Sound website remains the exclusive intellectual property of the company.

No one is authorized to reproduce, exploit, or use any elements of the site for any purpose, even partially, without written permission.

13. Governing Law and Jurisdiction

These T&Cs are governed by the laws of the United Arab Emirates. In the event of a dispute, the competent courts will be those located in Dubai.

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Extensión de garantía para sistema estéreo de motocicleta – Edición especial del sistema eléctrico

Ofrecemos una extensión de garantía exclusiva para nuestros sistemas estéreo:

Lo que cubre la extensión de garantía:

  • Fallos en el funcionamiento del sistema eléctrico del estéreo (circuito electrónico, placa base, conectores internos, fuente de alimentación integrada).
  • Defectos de fabricación no causados por un uso indebido.
  • Averías que afecten al sistema de alimentación o al sistema de audio interno.

Duración de la extensión:

La extensión añade 12 meses adicionales a la garantía estándar, además de los 12 meses de garantía legal inicial (para un total de 18 meses de cobertura).

Lo que no cubre la extensión:

  • Daños causados por una instalación incorrecta o modificaciones no autorizadas.
  • Averías debido a golpes, accidentes o intervenciones no autorizadas.
  • Oxidación causada por inmersión prolongada más allá de los límites de IP67 (por ejemplo, inmersión completa fuera de condiciones normales de uso).
  • Desgaste normal (por ejemplo, botones o cables externos dañados por el uso).

Extended Warranty for Motorcycle Stereo System – Special Edition Electrical System

We offer an exclusive extended warranty for our stereo systems:

What the extended warranty covers:

  • Malfunctions in the stereo’s electrical system (electronic circuits, motherboard, internal connectors, built-in power supply).
  • Failures caused by manufacturing defects not resulting from misuse.
  • Breakdowns affecting the power system or internal audio components.

Warranty duration:

The extension adds 12 additional months to the standard warranty, on top of the initial 12-month legal warranty (for a total of 18 months of coverage).

What the extended warranty does not cover:

  • Damage caused by improper installation or unauthorized modifications.
  • Breakdowns due to shocks, accidents, or unauthorized interventions.
  • Oxidation resulting from prolonged immersion beyond IP67 limits (e.g., full submersion outside normal usage conditions).
  • Normal wear and tear (e.g., buttons or external cables damaged through regular use).